FAQ | Wholesale Floral & Delivery Information | Florasource

Frequently Asked Questions (FAQ)

General & Ordering

  • Who can order from Florasource?

    Anyone! While our inventory is specifically curated and graded for professional florists, event planners, and large-scale installation teams, we welcome DIY designers, corporate event hosts, and flower enthusiasts to purchase directly from us.
  • Is there a minimum order requirement?

    We sell our stems, greens, and pre-made bouquets in bulk stem-count boxes and bunch quantities (e.g., 20-stem, 30-stem, or 120-stem bulk boxes) designed for volume needs.
  • What is the Florasource Premium Program?

    Our Premium Program gives members 10% off every day. It is completely free for industry professionals, and subscription options are available for non-industry buyers. Sign up or learn more here.
Shipping & Delivery

  • How are orders shipped?

    All products are shipped FREE via FedEx directly from our trusted network of global and domestic growers to ensure maximum freshness and hydration potential.
  • Why is Friday delivery not recommended?

    Due to occasional FedEx carrier delays, scheduling a Friday delivery carries a risk. If a transit delay occurs over the weekend, your shipment will not arrive until Monday, compromising stem quality. We strongly advise scheduling deliveries for Tuesday through Thursday.
  • How far in advance should I order for an event?

    For major events and weddings, we recommend placing your order at least 7 to 10 days in advance (or earlier via our FALL Pre Order Collection). Schedule delivery 2–3 days prior to your event date to allow blooms time to properly hydrate and open fully.
Product Quality & Care

  • How do my flowers arrive, and how should I care for them?

    Flowers arrive fresh from the farm and may appear slightly thirsty or condensed from shipping. Trim the stems at an angle, place them in clean water with floral food, and allow them to hydrate in a cool area for 4–6 hours. Detailed guidelines can be found on our Flower Care Instructions page.
  • What if my shipment arrives damaged or incorrect?

    We stand behind our quality. If there are any issues with your order upon arrival, please notify us within 48 hours of receipt. You can quickly report an issue by using our Submit a Claim form.
Support & Contact

  • How can I reach customer support?

    We are available 7 days a week from 7:00 AM to 7:00 PM via call, email, or text.

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