Submit a claim

Submitting Your Claim to Florasource
Thank you for choosing Florasource. Our goal is to provide you with top-quality flowers and exceptional service, and we genuinely apologize for any inconvenience. We are committed to making things right. Our Claims Team is here to address your concerns efficiently.
Before proceeding, please take a moment to review and acknowledge the following:
  • Our Process: Our team will thoroughly review your claim. Their commitment to a thorough review means they'll meticulously assess every detail of your claim, ensuring a comprehensive evaluation.
  • Response Timing: Claims submitted outside of regular business hours will be reviewed as soon as we’re back in the office.
  • Adherence to Guidelines: Ensure that you’ve submitted all required information, including required photos, within the specified timeframe. We require that all claims be submitted within 48 hours of delivery. This allows us to assess and address any issues promptly and effectively. However, we understand that there may be special circumstances beyond your control. While claims outside this 48-hour window typically fall outside our standard policy, we will still review your claim on a case-by-case basis. Please note that claims submitted after your event may be more difficult to resolve.
We value your feedback and appreciate your understanding as we work to resolve your claim promptly.
*If you have issues with the form, you can email us at claims@florasource.flowers
Conditions for a Successful Claim
To ensure a successful claim, please note the following conditions.
Shipping Claims Requirements:
For claims related to shipping issues, such as lost, stolen, or delayed orders, please follow the claim process to report the issue. Our team will investigate and work closely with our shipping partners to provide updates and solutions.
Product Claims Requirements: For claims concerning product issues like poor quality, incorrect items, or wrong quantities, please follow the following guidelines.
Timely Filing:
Within 48 Hrs of Delivery: Claims must be filed within 48 hours of receiving your delivery. We understand the importance of promptly addressing concerns, so please initiate the claim process within this timeframe.
After 48 Hrs of Delivery: While we cannot guarantee resolution for claims filed after this period, we are open to reviewing them on a case-by-case basis.
Image Upload Requirements for Product Claims: To help us understand and resolve product concerns effectively, please provide the following three images.
1. Box Label Snapshot: A clear shot of the farm label on the box, so we can know exactly what was supposed to be inside. Please note, we do not require the shipping label. Refer to the example of the farm label in the photo below for guidance. This barcode carries vital information about the product, allowing our farm to trace any issues and prevent them from recurring. Every box is labeled with a unique barcode that provides detailed information, including the packer’s identity, the contents, the originating crop, and the preparation date.
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2. All Together Now: Gather all your flowers and snap a photo where they're all in view. Please ensure the photo displays all stems of each flower type in a single grouping as received. For instance, if you’re submitting a claim for two different products, provide a group shot of each product—resulting in two images. For example, if you purchased 3 bunches of peonies, snap a photo of all three bunches in one frame.
*Please remove the packaging and sleeves from the flowers for better visibility.
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3. The Nitty-Gritty: A close-up of the problem areas. Please provide clear photos of all damaged product, not just a few stems. To help our Q.A. team address the issue effectively, we need a complete record of all damaged stems. For any size differences, include a photo of the flower or bloom next to a measuring tape for reference. The more detail you provide, the better we can assist you.
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*The first photo example shows 3 brown blooms. This would result in a credit of 3 blooms because we can identify 3 in the photo.
*The second photo example shows the diameter of the bloom, which was expected to be much larger.
*The 4th photo example shows us 3-5 broken stems which results in a credit of 5 broken stems.
These photos are extremely helpful for speeding up your claim, giving us everything we need to get to the bottom of things. Completing these steps is like giving us a roadmap to helping you. Once your claim hits our inbox, our Q.A. team will diagnose and solve your flower woes. We'll keep you in the loop with updates and work our magic to ensure you're smiling again soon.
Would you like to proceed with a claim?
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