WE WILL DO OUR VERY BEST TO FILL YOUR ORDER, BUT DUE TO THE CURRENT MARKET SITUATION, SUBSTITUTIONS WILL BE MADE IF NECESSARY. NO REFUNDS ON THE SUBSITUTIONS.
100% Product Quality Guarantee
You can buy with confidence from Florasource. We guarantee every stem we sell, with our 100% satisfaction guarantee. If your flowers arrive damaged, unusable, wrong color or flower, or any other quality issue, we will refund 100% of the product in question.
REFUNDS CANNOT BE GIVEN FOR CARRIER DELAYS.
You cannot "return" our product. If there is an issue, please see below for replacement/credit procedures.
Our flowers are shipped directly from our network of growers and may arrive looking extremely "thirsty". Please refer to our care instructions for initial processing instructions.
Please inspect your flowers immediately upon arrival. If anything is damaged, unusable or the wrong color or flower, or missing product, please refer to our Claims Procedure below.
If after allowing your flowers to hydrate, you are having issues, please follow our claim procedure....
ALL claims for credit must be submitted within 48 hours of receipt of product via phone (405-848-7669) or text 405.306.1066. Please include your order number, the product in question, the number of stems or bunches in question, and the exact nature of the problem. PHOTO DOCUMENTATION OF ALL QUESTIONABLE STEMS OR BUNCHES required.
PLEASE SAVE OR PHOTOGRAPH ALL LABELS ON ALL BOXES. Without these, your refund CANNOT BE PROCESSED. These are our grower rules and we must abide by them.
Once your claim is approved, we will do one of the following at your discretion:
~Issue a refund back via the original payment method.
~Issue a store credit equal to the purchase price.
~Replace the product at no cost.
You may cancel your order up to 48 hours prior to your ship date. Cancellations received after that time will receive store credit.